POLICIES
Shipping & Returns Policy
Last updated: 19 July 2026. How your pump reaches you, and how you return it at the end of your rental. This forms part of our full Terms & Conditions.
1. How you can receive your pump
You can collect your pump in person, or have it delivered by Lalamove within the Klang Valley.
For Sabah and Sarawak, pumps are sent by post.
2. Minimum rental periods
The minimum rental period is 3 days for personal pickup or Lalamove delivery.
For postal rentals to Sabah and Sarawak, the minimum period is 5 days. Any delay in returning will incur additional daily charges.
3. When your rental period starts
Your rental period begins the day after the pump arrives at your address — not the day it is dispatched. You are not charged for time the pump spends in transit to you.
4. Delivery and postage costs
All postage and delivery costs are borne by the renter. This covers two-way insured postage — the parcel to you, and the parcel back to us.
Your rental payment therefore covers three things: the rental rate, the deposit, and postage.
Insurance on both legs protects you: if a parcel is lost or damaged in transit, it is covered.
5. When your pump arrives
Please take photos or a video of the pump and accessories as soon as you receive them, and send them to us on WhatsApp within 4 hours.
This is our shared record of the condition the pump arrived in, and it protects you from being held responsible for something that was already there.
Please also read the guideline book before using the pump for the first time.
6. Extending your rental
If you would like to keep the pump longer, tell us 2–3 days before your rental period ends, and settle the additional rental rate at that time.
Please do not simply keep the pump — if it is returned late, the rental is treated as continuing and the additional rate becomes payable anyway. A quick message avoids that.
7. Returning your pump
Return the pump and all accessories cleaned, dried and ready for the next mother to use.
Everything that came with the pump should come back with it, in good condition. Any loss or damage is compensated at the current sale price of the item.
Once we receive it back and complete the inspection, your deposit is returned within 1–5 working days.
8. Contact us
Any question about delivery or returns, just ask:
Email: hello@lilyciousent.com WhatsApp: +60 12-939 0147 / +60 17-788 5999 Address: Seri Kembangan, Selangor, Malaysia Business hours: Mon–Fri: 9am – 6pm (MYT) · Sat: 10am – 2pm · Sun: Closed