POLICIES
Refund & Cancellation Policy
Last updated: 19 July 2026. This policy covers deposits, cancellations and refunds for breast pump rentals from BlissToBless (BTB Mother Support). It forms part of our full Terms & Conditions.
1. Deposits
A deposit of RM50 is required to secure your booking and reserve the item for you.
A standard security deposit of RM100 applies to all brands. For Medela, Momcozy, Willow and Eufy, a deposit of RM150 is required to confirm your booking.
Your deposit is refundable, subject to the conditions below.
2. Cancellations
The RM50 booking deposit is forfeited if you cancel — it secures the item and takes it off the shelf for other mothers.
There is no refund if you cancel or shorten your rental period once it has begun. The rental fee covers the whole of the period you booked.
If your circumstances change, talk to us as early as you can and we will do our best to help.
3. When your deposit is returned
Your security deposit is returned once we receive the pump and all accessories back in good condition — undamaged, clean and dry.
Deposit refunds take 1–5 working days to process from the day we receive the pump back.
How quickly it then appears in your account depends on your bank.
4. Deductions from your deposit
Any loss of, or damage to, the pump or its accessories must be compensated at the current sale price of that pump or accessory. This may be deducted from your deposit.
If a pump is returned late, the rental is treated as continuing and the additional rental rate becomes payable. For Sabah and Sarawak, delays incur additional daily charges.
Returning the pump unwashed or not dried may also delay your deposit refund, as we cannot complete the inspection until it is cleaned.
5. If your pump is faulty on arrival
Please photograph or video the pump and accessories as soon as they arrive and send that proof to us on WhatsApp within 4 hours. This protects you as well as us — it is our shared record of the condition the pump arrived in.
If a pump is faulty or not as described, contact us straight away and we will arrange a replacement.
6. Cancellation by us
We may cancel the rental agreement if the terms and conditions are not followed. Where we do, we will explain why.
We reserve the right to take appropriate action, including legal action, where damages or compensation are not settled.
7. Contact us
We would always rather hear from you early than have you worry about it:
Email: hello@lilyciousent.com WhatsApp: +60 12-939 0147 / +60 17-788 5999 Address: Seri Kembangan, Selangor, Malaysia Business hours: Mon–Fri: 9am – 6pm (MYT) · Sat: 10am – 2pm · Sun: Closed